Essential ICT Management Skills for School Leaders

What is FITS?

FITS (Framework for ICT Technical Support) is the international standard (SQA) specifically designed to help schools manage their ICT. FITS was specifically developed for schools by BECTA (UK), by highly customising the international corporate and government standard ITIL.

FITS provides a structured framework and set of guiding principles on how to manage ICT implementations, day-to-day operations and performance, and technical support.

FITS is specifically targeted at school leadership and ICT managers. FITS provides school leadership with the essential tools for managing their ICT from a business perspective, not technical.

icon-fits-brochureLearn about the essential tools for managing your ICT from a business perspective.

Download the brochure

There are two FITS training courses, Practitioner and Advanced.

Practitioner is a 2 day course and includes:
  • Service Desk
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Patch Management
  • Configuration Management
  • Security Management

Advance is a 3 day course and includes:
  • Directory Services Administration
  • Print and Output Management
  • Storage Management
  • Service Continuity Management
  • Performance Monitoring
  • Preventative Maintenance
  • Service Level Management
  • Security Management
  • Finance Management

How FITS helps?

  • Reducing ICT support costs
  • Shifting technical support from reactive fire fighting to proactive management
  • Promoting a customer service ethos
  • Creating an environment of common language and understanding
  • Improving communication across all staff
  • Integrating ICT into the school planning and budgeting processes

Who should attend?

  • School leaders who drive ICT strategy in schools such as Principals, Business Managers, ICT Directors
  • School staff who support ICT in schools such as ICT Managers and Technicians

Learn more about FITS at


FITS Training Courses Expression of Interest